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‎04-01-2020 05:11 PM

HP Recommended
Product: HP Pavilion HP27 FHD
Operating System: macOS 10.15 Catalina

I can't get any answers from HP Helpdesk and they refused to send me a manual as well (I purchased monitor for Harvey Norman as shop second so no manual came with it). I am trying to get the camera to work (it pops up at the top of the monitor. I'm using a MacBook Pro with USBC inputs. Just purchased a USBC to USBC cable to see if that worked but guessing it needs a driver or some sort of software. Can anyone help? 

2 REPLIES 2

‎04-01-2020 06:03 PM

HP Recommended

@Caz_Arina 

 

Its specs which does not say it has a webcam:

 

           https://support.hp.com/ca-en/document/c06147286

 

Are they (Mac machine and HP monitor) COMPATIBLE ? They should send you the following link for manuals (including User Guide) - yes, it has a webcam.

 

     https://support.hp.com/gb-en/product/hp-pavilion-27-inch-displays/7274719/model/23303580/manuals

 

 Regards.

BH
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‎04-06-2020 06:16 PM

HP Recommended

It definitely does a camera that pops up at the top. I purchased a USBC to USBC cable, attached it to my Mac and after a couple of days (I didn't download any programs or drivers) IT STARTED WORKING! All very odd as everywhere I looked the model number didn't match up or look like my monitor (as it has the B&O speaker across the bottom) but the model on the actual monitor says it is as per above. Thanks anyway! Mystery solved (well not really)...

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