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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-18-2021 12:29 AM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

My HP Reverb G2 VR Headset has developed a dead pixel on the corner of the right eye and it's been impossible to play with, especially in dark settings as it's very obvious and distracting. I have tried resetting and troubleshooting but it's still there. 

It's still under warranty and I want to know what my options are in terms of repair/return? 

I've tried calling the technical support number but have not been able to get through to a real person - it keeps directing me to use the WhatsApp number and then hanging up. I tried messaging the WhatsApp number and I've only received one reply in over half an hour so far which is: "Thank you for contacting HP WhatsApp support . How are you doing today ?" Plus the fact that I have to even install WhatsApp on my phone to even contact them is a bit unbelievable... 

How do I get in touch with a real person about this? Just want to know if I can get a repair or a refund. 

Thanks. 

 

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