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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
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‎05-04-2020 06:57 AM

HP Recommended
Product: HP OMEN 15

My HP Omen laptop will not turn on and the charger light that normally indicates when its charging also does not turn on. It just stopped working!!! I spent over $1450 on this laptop and brought a bunch of other things from this company in the past, if they cannot find a way to resolve this. It's time for me to take my money elsewhere.

4 REPLIES 4

‎05-04-2020 02:03 PM - edited ‎05-04-2020 02:06 PM

HP Recommended

@DDoreen,

I am a volunteer on this public forum.  Why you posted in a desktop forum would be interesting?🙄

1) The internal battery ran down because it was not charging.

2) Charger light is "OFF". Sounds like you had a disconnect between the power plug into the "brick".  

     Push it firmly back into the brick.  The light should come "ON".

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎05-04-2020 02:21 PM

HP Recommended

I posted on this forum by a mistake. I wanted to re-post my comment in a different section, but could not find the delete / removal option. I was probably supposed to post in the "gaming notebooks" section? Anyways, my internal battery was charging when it suddenly cut off without any indication. I plugged in power plug  to the "brick "multiple times but it still did not work. Thank you for your help & feedback. 

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‎05-04-2020 03:13 PM

HP Recommended

@DDoreen 

I have seen this recently.  Unplug the power cord from the wall outlet. wait 30 sec then re-plug.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎05-04-2020 10:36 PM

HP Recommended

Unfortunately, it didn't work. The problem might be internal...

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