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‎08-18-2023 01:03 PM

HP Recommended
Product: OMEN by HP 15-dh0007na
Operating System: Microsoft Windows 10 (64-bit)

The omen sdk package update keeps failing to install on the omen gaming hub therefore the app can't update. I can't use the undervolting and performance control features on the  software. I have tried reinstalling the sdk package update from the hp website however it still doesn't work. My windows is up-to-date. Can somebody please help me fix this problem?

 

 

This is the error message that keeps popping up. I press update and it still says failed to install.

 

Sneaky_simon_0-1692385274922.png

 

Category:
3 people had the same question
7 REPLIES 7

‎08-21-2023 08:45 AM

HP Recommended

Hi @Sneaky_simon 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please share the details listed below:

- Exact full model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-21-2023 09:30 AM

HP Recommended

Hi,

Its OMEN Laptop 15-ek0xxx

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‎08-21-2023 09:45 AM

HP Recommended

I am fac ing the same problem in OMEN laptop 15-ek0xxx

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‎08-22-2023 10:53 AM

HP Recommended

Hi Treeko, 

 

The model name of my computer is OMEN by HP 15-dh0007na

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‎08-24-2023 01:50 AM

HP Recommended

New SDK is uploaded. Please install this package: https://s3.us-west-1.amazonaws.com/hpcps.support.doc/OMEN/SDK/OMEN_Gaming_Hub_SDK.exe

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‎08-26-2023 05:49 AM

HP Recommended

Hi @Sneaky_simon 

I see that you are facing issue.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

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‎10-06-2023 07:48 AM

HP Recommended

any solution

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