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‎09-07-2022 09:19 AM - last edited on ‎09-08-2022 09:27 AM by

HP Recommended
Product: OMEN 25L Desktop PC GT12-1000a (ID 1Z1C0AV)

HI, windows 11 updated the bios, the update seemed to go through fine and verified itself. When it went to reboot the system now just hangs with no signal to the monitor or power to the keyboard or mouse. I have tried a cmos reset which does nothing. The tower will turn on and the hdd makes a noise like its trying to do something then it just sits with the fans spinning. Tried to use a usb bios recovery but to no avail. Any ideas of what to try next greatly received.

1 person had the same question
2 REPLIES 2

‎09-08-2022 09:24 AM - edited ‎09-08-2022 09:52 AM

HP Recommended
@stormyyyy wrote:

HI, windows 11 updated the bios, the update seemed to go through fine and verified itself. When it went to reboot the system now just hangs with no signal to the monitor or power to the keyboard or mouse. I have tried a cmos reset which does nothing. The tower will turn on and the hdd makes a noise like its trying to do something then it just sits with the fans spinning. Tried to use a usb bios recovery but to no avail. Any ideas of what to try next greatly received.

I assume you have tried the Windows key + B in step 3

 

If you tried all that then you need repair

check warranty status https://support.hp.com/us-en/checkwarranty

 

1) Click on this link 
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.

 

call and get an estimate

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

It is possible to replace the BIOS chip or re-program it in place with the correct tools, skills and knowledge.  You might ask HP tech support for advice.  If you get any advice from them about re-flashing your bios please post back here what they told you.

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-03-2022 11:50 PM

HP Recommended

Your Intel® Desktop Board doesn't boot after a BIOS update. Clear the CMOS (complementary metal-oxide-semiconductor). Clearing the CMOS memory can solve BIOS corruption, but causes you to lose all customized settings in the BIOS. You also need to reset date and time in the BIOS setup after clearing the CMOS.

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