Battery charge light is constantly blinking white (New Battery Installed)

[Chris_L_D]

Hello Ub6424 

I did the battery test but the system is telling me there is no battery installed, however the bottom of my taskbar shows the battery fully charged. But I am still getting the white LED blinking at the ac power port which doesn't charge the battery until I hold down the power button for 30 secs. 

[ub6424]

Hello @Chris_L_D 

This could be a software bug of <HP Support Assistant>, please double check:

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component tests (AC Adapter / Battery)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Chris_L_D]

Hello Ub6424 

So I did the battery test early yesterday morning with no difference in the picture I sent.

However, at the end of that day from doing some online work, I decided to run the battery test again and got this as the new result. I ran a component test on the battery and now it's saying the battery has failed the test and shown to have a blown fuse on it. So I am guessing the blinking white LED light on the power charging port was due to the battery being bad?

[ub6424 · Accepted solution]

Hello @Chris_L_D 

Recommendation and solution

--->>> The battery must be replaced.

Kind regards