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04-01-2021 11:24 AM
OK then. that rules out that software then.
I can report the issue, but I don't know what will happen. HP wont keep me updated on a fix or such.
I recommend all of you contact HP Support for a warranty claim also. That will help get HPs attention more so than me reporting it.
04-01-2021 01:00 PM - edited 04-01-2021 01:02 PM
Hello again. My laptop is 15-ek0001nt. I have had this issue three months ago, when my laptop was 4 months old. I played only Cyberpunk 2077. I noticed this issue only pronounce only if I press "qwerasdf" keys frequently.
I tried to
1) Delete the game, delete the omen software
2) Check drivers and etc,
3) Bios update and clean reinstall,
4) Reset my PC altogether but nothing solves my problem.
I contacted HP support and run some diagnostic, they agreed this is hardware problem not software. Now, my right speaker has stopped working. On top of that, my touchpad is loose from the start, so my HP Omen adventure is not going very well...
04-19-2021 11:30 AM
@ryzenberg Even though technically they shouldn't have a need to alter your SSD or go through your stuff. BUT that doesn't mean it might not happen, even HP cant be watching every technician 24/7. NO Guarantees!
If you don't want certain things to be seen on your drive, the only secure way to stop that is to wipe the drive (reinstall Windows) first. I would make a backup image of the whole drive onto an external first. Then reinstall windows.
There would be no reason for them to remove it if that's what you're asking. If you are in doubt, remove the SSD and put it back the way it was from factory.
That's all anyone can offer on that subject.
04-19-2021 02:11 PM - edited 04-19-2021 02:12 PM
Right now its hit and miss with how things are with the whole Covid issue still. Some users are having fast turn-arounds, some not. Its really unpredictable these days, so I hate to mislead you. Since you are in the US, Im confident it will be with in the usual 2-3 week turn around if they have to send you the mailing box first, etc.