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Asad_Ullah304
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Message 1 of 2
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HP Omen 15 Shuts Down at 60% Battery

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Omen 15 5010tx
Microsoft Windows 10 (64-bit)

My HP Omen 15 5010tx shuts down at 60% battery remaining... Ive tried troubleshooting, updating drivers, updating Windows and every other thing. I don't know what to do....

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Betty0610
HP Support Agent
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Message 2 of 2
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@Asad_Ullah304

 

Welcome to the HP Support Community.

 

 

I suggest you start with a hard reset: Click here for steps, 

 

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do: 

  

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer. 

 

Please try a different battery on the unit as well.  

Do not buy the battery and adapter. It is only for testing. 

Use spare ones that they may have. If it works correctly, then you could think of buying it. 

  

Meanwhile, also, try the below: 

 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

 

Then restart the computer and check again. 

Link for battery testing and calibration 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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