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‎08-19-2022 05:29 AM - last edited on ‎08-19-2022 06:46 AM by

HP Recommended
Product: OMEN Laptop - 15-en0001ax
Operating System: Microsoft Windows 10 (64-bit)

My laptop is not turning on it's been just a year and three months out of warranty and when I visited the service centre they are asking to replace, for someone who saved up their Savings to get a laptop to spent so much money to change laptop motherboard how is it possible, are HP laptops so useless and not worth buying that after a year of using this happens 

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1 REPLY 1

‎08-19-2022 07:29 AM - edited ‎08-19-2022 07:36 AM

HP Recommended

Hello @Karthikeya12 

Sorry to hear that you are having problems ... I would like to help you.

Question: Does the LED charging lamp light up when you connect the charger ?

 

There can be various causes of errors:
- Battery deep discharged/defective
- Charger defective
- Short circuit

- Damage caused by overheating

- Bios error after update

...

 

Follow the HP standard procedure:

(1) https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

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