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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-23-2021 05:21 PM - last edited on ‎01-23-2021 05:23 PM by

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk1378ng
Operating System: Microsoft Windows 10 (64-bit)

Basically, when I play an online game. After some time then the screen just gets hangs and I can hear the sound retrigger like it is a glitch. The only way to get out of this is by turning off the pc and even that too by pressing the power button and I am afraid if I do that too much I will damage the windows file. Is there a way to stop the freezing? Moreover, during that freeze period, If I open task manager somehow, the task manager doesn´t even work. My laptop is only 4 and a half months old.

 

Specs:

Microprocessor: Intel Core i7-10750H CPU @ 2.60GHz

Graphics Card: NVIDIA GeForce RTX 2060

System Memory: 16GB (Both slots: 8GB Micron 3200MHz)

1TB hard disk and 256GB SSD

 

Product number: 3K593EA#ABD

[personal information removed]

 

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