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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-12-2023 04:37 AM

HP Recommended

Hi there.

I purchased a HP Victus a month ago. It doesn't power on, I sent it back to the shop I purchased it from.

They said that they sent it to the local warranty centre and my warranty was denied.

 

An IC on the motherboard blew and the warranty would not be honored.

 

No option was given to repair or replace the board.

 

I was told there is nothing more to be done. A 1 month laptop, new, stopped working and I there is nothing I can do.

 

So I'm posting here, hoping I get someone from HP to take notice and help me out. I am so disappointed with the Local support. The whole situation has made me so sour towards HP products.

Category:
1 REPLY 1

‎06-14-2023 11:35 PM

HP Recommended

Hi @Akinfo,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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