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‎08-11-2018 11:11 AM

HP Recommended
Product: Omen 15 ce049ur
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

When I'm trying to install different versions of Omen Command Center during installation I can see two messegas about System error MSVCP140.dll and VCRUNTIME140.dll. The only Command center app that was installed successfully was downloaded from Microsoft Store and can be lunched only from the Store, Omen button does not work at all, provides only one function - game streaming.

 

Please help to solve this issue.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2018 02:44 PM - edited ‎08-11-2018 02:46 PM

HP Recommended

Hello @Mix3

 

Im guessing you clean installed Windows from the Media Creation Tool?

The Omen Command Center App from the Microsoft Store wont work on your model. It is intended for the newer DC series.

 

Uninstall it and whatever else you have put in and I will list the instructions to get your system working again.

 

____________________________________________

 

The fix...

 

I saved 4 files you will need to my Google drive to make it easier to get.

command center.rar, SYSTEM.SAV.rar and vcredist_x86.exe and SP84071OmenCommandCenter-installer.

https://drive.google.com/open?id=0B4GokJT307iPM1RRYmVxajBWQ0E

 

  1. Install vcredist_x86.exe which is Microsoft Visual C++ 2010.

Restart the computer. If your system fails to install it with a message that a newer version is already installed, its ok. Your system is up to date and it will work.

 

  2. Install 7-zip Archive Utility https://www.7-zip.org

 

  3. Right click on SYSTEM.SAV.rar and use 7-zip to extract the file.

Open the extracted folder and open the Flags folder. 

Copy the file - OMENALLYINSTALL.

 

  4. In the Windows file explorer window, go to the View tab and check the box for Hidden files.

Navigate to the root of the C drive (This PC > Windows (C): ) and open the hidden folder SYSTEM.SAV.

Go to the Flags folder and paste the OMENALLYINSTALL file.

 

NOTE:   If you don’t have a Flags folder, then copy/paste the entire Flags folder from the extracted SYSTEM folder you downloaded earlier into the SYSTEM.SAV folder on C.

 

  5. Download and install the HP System Event Utility from HP for your model

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-an100-laptop-pc/20329829/mo...

 

  6. Extract the command center.rar file and install it. Double click the file and it will install.

 

  7. Install the SP84071OmenCommandCenter-installer.

 

 

The command center should now work and you can safely update it.

Let me know if you still have the missing .dll error afterward.

View solution in original post

Was this reply helpful? Yes No
12 REPLIES 12

‎08-11-2018 02:44 PM - edited ‎08-11-2018 02:46 PM

HP Recommended

Hello @Mix3

 

Im guessing you clean installed Windows from the Media Creation Tool?

The Omen Command Center App from the Microsoft Store wont work on your model. It is intended for the newer DC series.

 

Uninstall it and whatever else you have put in and I will list the instructions to get your system working again.

 

____________________________________________

 

The fix...

 

I saved 4 files you will need to my Google drive to make it easier to get.

command center.rar, SYSTEM.SAV.rar and vcredist_x86.exe and SP84071OmenCommandCenter-installer.

https://drive.google.com/open?id=0B4GokJT307iPM1RRYmVxajBWQ0E

 

  1. Install vcredist_x86.exe which is Microsoft Visual C++ 2010.

Restart the computer. If your system fails to install it with a message that a newer version is already installed, its ok. Your system is up to date and it will work.

 

  2. Install 7-zip Archive Utility https://www.7-zip.org

 

  3. Right click on SYSTEM.SAV.rar and use 7-zip to extract the file.

Open the extracted folder and open the Flags folder. 

Copy the file - OMENALLYINSTALL.

 

  4. In the Windows file explorer window, go to the View tab and check the box for Hidden files.

Navigate to the root of the C drive (This PC > Windows (C): ) and open the hidden folder SYSTEM.SAV.

Go to the Flags folder and paste the OMENALLYINSTALL file.

 

NOTE:   If you don’t have a Flags folder, then copy/paste the entire Flags folder from the extracted SYSTEM folder you downloaded earlier into the SYSTEM.SAV folder on C.

 

  5. Download and install the HP System Event Utility from HP for your model

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-an100-laptop-pc/20329829/mo...

 

  6. Extract the command center.rar file and install it. Double click the file and it will install.

 

  7. Install the SP84071OmenCommandCenter-installer.

 

 

The command center should now work and you can safely update it.

Let me know if you still have the missing .dll error afterward.

Was this reply helpful? Yes No

‎08-12-2018 02:31 AM

HP Recommended

Thank you for your reply.

 

It is easy to follow your instructions, but I'm  stuck at paragraph 4.

After I checked the box for Hidden files and navigate to the root of the C drive (This PC > Windows (C): ) I could not find the hidden folder SYSTEM.SAV 

Was this reply helpful? Yes No

‎08-12-2018 02:57 AM

HP Recommended

It should look similar to this...

 

sys.save.JPG

 

If it is not there, then copy the extracted SYSTEM.SAV folder to the root of the C drive with the flags folder in it.

Was this reply helpful? Yes No

‎08-12-2018 04:01 AM

HP Recommended

Thank you, OMEN Command Center installed successfully.   

 

Now for update OMEN Command Center requires HP Support Assistant, but I can't download it from official website. 

Maybe you can save HP Support Assistant.exe to your Google drive and share the link with me?

 

Was this reply helpful? Yes No

‎08-12-2018 04:14 AM

HP Recommended

Glad to hear its working.

 

You have the latest OCC installed now. There was no more updates for it since NOV 2017.

The newer install file is from Microsofts Store and is not for your system.

 

Here is the drivers page for you model...

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-ce000-laptop-pc/15551437/model/199058...

 

Are you not able to download any of the drivers from that page?

Delete your history files and cookies and try it.

 

 

 

Was this reply helpful? Yes No

‎08-12-2018 05:36 AM

HP Recommended

Yes, none of the drivers can be installed. Eve after history and cookies were deleted.

Was this reply helpful? Yes No

‎08-12-2018 05:43 AM

HP Recommended

Can you grab the UEFI Diagnostics file from here...

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/mo...

 

HP Support Asst... here...

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/mo...

 

That should work for ya.

Was this reply helpful? Yes No

‎08-12-2018 10:42 PM - edited ‎08-12-2018 10:43 PM

HP Recommended

Are you still having issues with the downloads? Let me know.

Are you using any scripts blockers in your browser?

Was this reply helpful? Yes No

‎08-13-2018 02:09 PM

HP Recommended

Thank you for your help!

 

The links you provided are working. 

 

But there is still one thing - after installing audio driver from 

https://support.hp.com/us-en/drivers/selfservice/closure/omen-by-hp-15-ce000-laptop-pc/15551437/mode...

there is still no sound coming from laptom dinamics. I tried to reinstall this driver, tried to download another, but there is still no sound. But when I'm using wireless acoustics everithing is ok. 

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