Omen by HP Laptop 15-dc0xxx Randomly shuts off and makes a clicking sound

[NoCookieAlive]

My omen randomly turns off and makes a clicking noise. This was after a fan repair I had about 3 moths ago. The fan would sometimes not even spin when it needed to. Although, I'm not sure of the issue. A error I get after the random shut down is CMOS error 502.

[ub6424]

Hello again @NoCookieAlive 

I got your specification:

Omen by HP Laptop 15-dc0xxx

3UK57UA#ABA

Intel Core i7-8750H CPU

AMI f.15, 11/2/2020

BB product : 84DB

Ver: 93.24

We will continue ...

[ub6424 · Accepted solution]

Hello @NoCookieAlive 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.18 Rev.A

12.5 MB

Aug 18, 2022

Download

Fix and enhancements:

- Provides enhanced security. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G

17.3 MB

Sep 1, 2021

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A

2.7 MB

Jul 25, 2018

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[NoCookieAlive]

Seems to work pretty well after the BIOS. one thing I had to note was after instillation, it randomly powered off again. Hopefully it doesn't come back. Thanks!

[ub6424]

Hello @NoCookieAlive 

We are not finished yet and need to check CPU and GPU temperatures ...

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> Take screenshot after a few minutes <idle / do nothing>

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom [ NVIDIA ... ]

--->>> Take screenshot after a few minutes <idle / do nothing>

(3) Please report your results

[NoCookieAlive]

Are there other apps than that? I don't really trust installing other apps from other sources

[ub6424]

---

@NoCookieAlive wrote:

Are there other apps than that? I don't really trust installing other apps from other sources

---

Counter question you do not have to answer: Do you trust the Windows operating system ? 😂

Well, both applications mentioned are safe and well known, you can also try Popular HWiNFO

Kind regards

[NoCookieAlive]

No, I just take extra precautions when downloading stuff online. I had a virus on my old 2005 HP laptop. Here's the Info 

(W/ 1 Chrome tab Open)

[ub6424]

Hello @NoCookieAlive 

This looks good. Now we need to check Windows integrity ...

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[NoCookieAlive]

Scan 1 Good (No problems)

Scan 2 "Couldn't identify any problems"

Scan 3 No Corruption

Scan 4 No Corruption

Scan 5 Opetaion complete "Good"