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‎04-14-2024 04:45 AM - last edited on ‎04-24-2024 11:16 AM by HP Administrator

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T53AV)

Good day,

 

 

 

I just recently bought myself a HP Victus 16 Gaming Laptop (1 month ago) and am already running into graphic glitches/errors. It seems to me, the graphic driver cant handle the load and is (seemingly) randomly malfunctioning. Whenever the issue occurs, it shows random black graphical articfacts/glitches throughout the whole screen. They`re random black dots, moving around kinda like a "graphical noise". This happens on the display of the laptop itself, and also when connected to an external TV via HDMI cable.

 

This happens in every game I tried, outside of the game only on Desktop/Windows as well, but mostly in-game. It doesnt matter if I am in a loading screen, Start Menu or actually actively playing. I did not find any correlation to why it happens, when it happens.

 

OS:

Windows 11 22H2, complete fresh install from around a month ago when I bought it

 

Troubleshooting I tried:

  • HP Support Assistant software is installed. Latest Drivers/Updates are installed, including BIOS
  • Error does NOT occur within BIOS, when I tested it for a couple minutes at least. Looks to me like a software issue, not hardware
  • Uninstalled both AMD + NVIDIA drivers, completely reinstalled them
  • Uninstalled latest Cumulative Win Update (KB5036893), this seemed to have fixed the issue temporarily. The next day the issue was back

 

I uploaded a video shot with my phone camera, since screenshots etc. do not show this issue occurring in two different games (Binding of Isaac Rebirth + Palworld):

Streamable Link 

 

Youtube:

 

 

Any ideas how to fix this? Do I need to send the device in for repair?

 

Thanks for any help, highly appreciated!

 

Best Regards

HelpMeHelpYou

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