overheating

[max41]

hello

my laptop is thermal throttling but i do not want to turn turbo boost off  as I do not want to trop to 2.8 ghz in stead of 3.80ghz. The throttling drops the core clock to 0.8 ghz

[Raj1788]

Hi @max41,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand that you're in need of support.

No worries, I'll be glad to help you out with this issue.

Hp does not recommend overclocking the processor.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[max41]

Hello
I have got the dust out of the fan and updated the dios and used coolsense. But the temps are still 98 to 100c. Thanks Max

[Raj1788 · Accepted solution]

Hi @max41,

Thanks for the quick reply.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

Hope that helps! Let me know 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!

[max41]

Hello
Thanks for your help. I am under warranty so I will call the helpline
Thanks

[MKazi]

@max41

You're welcome. 🙂

As @Raj1788 is out of the office at this hour, I'm replying to you.

Sure, please feel free to check out the available warranty options.

Keep us posted for any further questions.  All the best!