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‎07-12-2019 06:02 PM

HP Recommended
Product: Non-HP Hardware, Purchased RGS License
Operating System: Microsoft Windows 10 (64-bit)

My workstation was just upgraded from Windows 7 to Windows 10 and I'm having trouble trying to get display resolution matching working.

 

Anyone able to offer advice on where to start looking in order to get this working?

My sender machine has a pair of displays, resolutions 1600 x 1200 & 1280 x 1024 (neither are 16:9).  Adapter is nvidia Quadro K4000.

My reciever machine has a pair of displays, resolutions both 2048x1152 (16:9).  Adapter is Intel HD Graphics.

 

This used to work with minimal issues under a Windows 7 sender (receiver has been Windows 10 for some time) as I think I was able to enter custom resolutions on the sender.

 

Maybe it's my unfamiliarity with Windows 10, or maybe the new display settings dialog is not as functional as it once was.

 

If anyone has had experience with similar issues, please let me know.  I'm running out of things to try.

1 REPLY 1

‎09-25-2019 11:16 AM

HP Recommended

The monitors on the Receiver machine have a higher resolution than what is capable on your sender machine, and you are most likely getting an error message that RGS cannot match the resolution and/or layout depending on what you have selected.  Using RGS, both sender and receiver must be able to support the resolution(s) being requested.  What versions of RGS are you using on both your sender and receiver? 

I work on the behalf of HP.

I am an HP employee.
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