09-20-2018 10:32 AM
I have an editor working on an RGS setup with a thin client connected to 2 monitors using EDIDs. They are running windows 7 64bit on the sender machine and windows 10 on the thin client.
For various reasons we would like to connect a Wacom Cintiq 22HD to the thin client. I updated 1 of the EDIDs when I plugged this in - the cintiq works fine as a monitor but the pen is completely offset - when I try to calibrate it the Wacom Tablet driver says that there is no Wacom connected to the machine.
Can you please advise a solution.
09-21-2018 11:55 AM
Unfortunately we only support Wacom on Linux to Linux. However, I will pass along this along to the RGS team.
What version of RGS are you using on both sender and receiver? You might be able to get it to work as a remote USB device on Windows but not sure about the pressure sensitivity.
Using a Wacom pen (Linux)
To use a Wacom pen for input on Linux, the correct Wacom drivers must be installed on both the
sender and the receiver. For HP ThinPro, Wacom drivers are either included in the RGS installation
package or are preinstalled on the operating system image. For all other Linux operating systems,
kernel modules and X drivers need to be compiled and installed on the both the sender and the
receiver. Source code and instructions can be found at https://sourceforge.net/projects/linuxwacom/
(in English only).
Wacom pen capability should first be tested on both the sender and the receiver independently. For
Linux operating systems other than HP ThinPro, this is most easily tested with pressure sensitive
applications, which help verify that pen events are being created instead of mouse events. For HP
ThinPro, you need to ensure only that the cursor moves with the Wacom pen.
After a Wacom pen is connected, it is usable only within the RGS Receiver window. A mouse is
necessary to interact with the RGS interface and the local desktop.
NOTE: A Wacom pen does not respect floor control in a collaboration session. Multiple users
attempting to simultaneously provide any kind of input might result in undesirable behavior.
The usage of Remote USB and the usage of a Wacom pen are mutually exclusive. To enable the usage of
a Wacom pen when Remote USB is enabled, open USB Manager in HP ThinPro and set the USB protocol to