Tips! If you have lag problems with version 20 --> ....downgrade to RGS 7.7 on sender side....

[MagnusITV]

We have had a lot of problems the last 6 month.....I have been eager to upgrade as soon HP have realesed an new version, but that was a mistake....

But all problems are gone now when we install RGS 7.7 on sender machine.

[KellyRGS]

Did you see performance issues with Remote Boost 20.3.1?

Kelly

[MagnusITV]

yes....had spent a lot of time on error searching with some clients. Didnt go so far as downgrade to 7.7 at that time, but now when we do that, everyone gets better experience. (but they can still use version 2x.xx at reciever side...)

[Argonon_Tech]

Thanks for the tip.  We'll give this a go as well

[KellyRGS]

Can you provide me with what you are doing when you see the performance issue.  I am investigating the issues that I am seeing on the forum as much as I can to see if we have a performance issue in 20.3.1 and V22.0.  

Sender: OS build and version

Receiver: OS build and version

What is your latency? Ping the sender from the receiver, what are the ping times?

HP Velocity enabled?

Any other settings you have changed?

Steps to reproduce what you are seeing:

Kelly

[bk_samwidge]

Is there a download available for this build?

[KellyRGS]

I can provide the build for you, however, I would recommend trying Remote Boost V20.4 or V22.1 (V22.1 will expire on 1/1/23, you will get a message when you install it).  There is a receiver side fix for a performance issue that was found with the default HP3 codec.  Should be out in a couple of days on HP Software Depot.  Remote Boost V22.1 is currently out on the HP ZCentral Remote Boost website  https://www.hp.com/us-en/workstations/zcentral-remote-boost.html  Click on Latest Software Version Details to get pointed to a download which defaults to the Windows package.  Otherwise select the sender/receiver OS package you need.

Kelly

[bk_samwidge]

Unfortunately, we are still seeing lag when using 22.1. Our sender is Centos 7.9 and receiver is Ubuntu 20.4. We also see the same lag when using Centos 7.9 or 8 as the receiver system.

However, we do not see the lag when using a Windows 10 receiver. Is there a reason why there is such difference in performance between these operating systems?

[KellyRGS]

I need to gather more info on your setup.  Will reach out in PM as soon as it is enabled.  Make sure you do not have Advanced Video Compression enabled when testing V22.1 or V20.4.  

Kelly

[Dany4you]

---

The 20.4 on Sender Side will not expire on 1/1/23?

---

@KellyRGS wrote:

I can provide the build for you, however, I would recommend trying Remote Boost V20.4 or V22.1 (V22.1 will expire on 1/1/23, you will get a message when you install it).