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‎04-02-2017 02:30 PM

HP Recommended
Product: Envy 4500 series
Operating System: Microsoft Windows 10 (32-bit)

I have a printer that links to my computer via Wi-Fi. Everything seems fine, the system works great, I can print anything I want. However, when I try to scan, the printer does not find the computer!

 

I've tried running the HP doctor, but it couldn't fix the problem.

 

Any thoughts?

2 REPLIES 2

‎04-02-2017 03:13 PM

HP Recommended
@Andrew5440 wrote:

... I've tried running the HP doctor, but it couldn't fix the problem.

Hi,

 

And what is the error message ?

 

Regards.

BH
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‎04-05-2017 06:18 AM

HP Recommended

If I put the document in the printer and hit scan, I get a message saying that there's no computer around to send the image to. If I try to use scan software on my computer, it says that the printer/scanner is not responding.

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