Printing Error Message 0x6100004a

[PL47]

This printer would not print in December 2016 after sitting for about 4 months of no use. The error message was 0x6100004a. I was told at that time that the cartridges dryed out and should be replaced. Since I was not going to use it again until March 2017, I did not replace them. I just replaced the ink cartridges with new HP printer cartridges. I turn it on and immediately eceive a message about an improper shutdown. Then I get a message for a paper jam when there is none. Finally I get the error meaasge problem with the printer or ink system #0x6100004a. Have gone through diagnostic and reset procedure, loaded drivers and reloaded software. Will not print. Turn it off then on and get the same messages above. This was a replacement printer from HP in September 2016 and worked fine for a few days in September. Then in December received the printer or ink system error message. At a loss as to how to proceed.

[Jeet_singh]

Hi @PL47,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I understand you are getting a '0x' error message on your printer screen. I'll be really glad to help you with this,

Let's start by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

For more details, please go through the steps suggested in the support document for - HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays - Click here

I hope this helps. Let me know how this goes for further assistance.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[PL47]

Have tried the hard reset, but cartridge carriage will not move to the middle. It stays to the right.

[tara1940]

was able to print from my ipad but never my laptop. now i cant print anything. i get told improper shut down, paper jam,  problem with the printer or print system

[Jeet_singh]

Hi @PL47,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards, 

[Jeet_singh]

Hi @tara1940,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from the post that you are getting a '0x' error message on your HP OfficeJet Printer. Don't worry I'll try my best to help you with this,

Let's start by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more details, please go through the steps suggested in the support document for - HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays - Click here

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,