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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 05:25 PM

HP Recommended
Product: envy all in one 7640
Operating System: Microsoft Windows 10 (64-bit)

hp 7640 all in one Printer prints blank photos from all devices. also if i try to copy to the photo tray it comes out blank.  No issues printing to the main tray. i have done a hard reset of printer and also iinstalled the full suit of hp apps for the printer.  windows tenlatest update. 12 gigs ram.

5 REPLIES 5

‎05-24-2017 04:59 PM

HP Recommended

@teach881

 

Welcome to the HP Forums. I would be happy to help you with your HP Envy 7640 printer. I understand that your printer is printing blank pages and you have already done some preliminary troubleshooting. 

  • Check the paper.
  • Check the print settings.
  • Check for ink smears on the back of printouts.
  • Check the estimated ink levels.
  • Print and evaluate a Print Quality Diagnostic report, and then troubleshoot any defects.
  • Clean the cartridges.
  • Align the printer.

Click here and follow the document to perform above mentioned steps.

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-25-2017 01:38 PM

HP Recommended

I have done all That Trouble shooting.  Thi photo paper does have smears on the back.

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‎05-25-2017 02:49 PM

HP Recommended

@teach881

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

If there are smears of ink on the back of your printouts, follow these steps to resolve the issue.

  • Load plain white paper into the tray.
  • On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
  • Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.
  • Touch Clean Page Smears.
  • After the printer prints a test page, touch OK.
  • Review the test page to see if the issue is resolved.

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-25-2017 05:04 PM

HP Recommended

Ran The smuge removal. now it appears  to have printed only about1/2 inch. it also looks like it is not feeding The photo paper properly.

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‎05-25-2017 06:39 PM

HP Recommended

@teach881

 

I appreciate your effort.

 

It seems to be a hardware issue,

I request you to contact HP Phone support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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