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‎02-03-2019 11:45 PM

HP Recommended
Product: Hp officejet pro 6978

Pls help.  I cannot print at all, in the printer's monitor it keeps saying visit instant ink.  When I visited my acct it says suspended and there's nothing I could do in the website to resolve the matter.  I just installed new hp inks.  How can I resolve this?

1 REPLY 1

‎02-05-2019 02:32 AM

HP Recommended

@Rojannie

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! 

 

Let's get straight into this -

 

I'd suggest you update your billing details in order to resolve this issue. 

 

Please refer to this document for steps - HP Instant Ink - Updating Your Credit or Debit Card Information


 You may log in to your HP Instant Ink account page from here.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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