07-13-2017 09:15 AM - edited 07-13-2017 09:15 AM
Hello all -
I am the desktop support tech for a medium-sized company. I am trying to set up Web Jetadmin to generate a report monthly to show printer usage. When I run the report "Device Utilization - Time Interval (Job Type)" I get zeros for all job type totals on all printers (12 MFPs). All of the zeros have an asterisk next to them, which corresponds to the small print at the bottom of the screen that says "* Collected data is not complete for the selected time period." No documentation that I can find exists for this "error."
When logged in to any device through the EWS, it shows totals in the 100's for the last month.
I am wondering, are the job type totals are coming from the date I installed Jetadmin (yesterday, 7/12/17)? I would think the software would pull historical data from the EWS and would show actual totals from the last month but it doesn't appear to be doing that.
Maybe there is an issue with communication over our network. We disable Windows firewall and instead use Symantec Endpoint. Could that be an issue?
I wish HP would put together some further documentation on this. Definitely seems to be lacking
Thanks for any assistance.
09-21-2017 03:45 AM
Here is a white paper for Creating reports and Data collection which has all the information related to data collection.
WJA will collect the data from the device based on the device polling interval and stores the data in the Database.
When you generate a report it will run a query on the database and the report will be generated. If the report shows a symbol '*' then the colected data is not complete. You can check the status of the Last Collected status. Additionally, you can also click on Collect Now, which will force WJA to collect the data from the device. If the collection is succeeded then you can be sure that the printer is responding to WJA query.
Hope this helps!
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08-04-2019 03:22 PM