Administrator lock on an Officejet 8600 All in One

[JHW2]

All i did was change to a new router. I have done this before with no issues. Now when I try to use the wireless wizard I get an Adminstrator has locked this function message. I never set up an administrator and i now have no IP address. Help!!

[asmita6658]

@JHW2

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

Let's get straight into this - 

Step 1 Network Restore -

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 

1) Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.
2) On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
3) Touch Wireless, touch Wireless Setup Wizard, and then touch OK.
4) Follow the display instructions to complete the setup

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

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