Android Printing Error

[Tronix]

Dears,

I could not print on the mentioned printer using Samsung mobile android OS v5.1. I've installed the HP printr plugins, but a message come up when adding the printer " Printer Software Problem. The printer software does not suppport the selected printer. Check for updates...."

I've tested with other Samsung mobile android OS v6.0.1 and it's working fine.

Best Regards,

Jemo

[Dvortex]

Hello, @Tronix - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues while trying to use the HP print service plugin on your Android device. I’d recommend you to use a different app to print.

First off, uninstall the HP print service plugin and other apps that you have installed on your phone. Now, install the HP ePrint app from the play store. Now, try and print using the HP ePrint app.

You can get the detailed steps here: http://hp.care/2nZ2DUz

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

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