Can't sign in to administrator web interface on HP LaserJet MFP E82550.

[jpjpjpjpjp]

Hello,

I have am trying to log in to the web interface of my networked copier. I navigate to its IP Address, and can view the sign in page. I do not know the administrator password and would like to reset it. It sounds like I need to reset the NVRAM.

The copier is an HP LaserJet MFP E82550. Please provide instructions on how to reset the administrator password.

Thanks

JP

[Dragon-Fur · Accepted solution]

@jpjpjpjpjp

Community Experts cannot provide this information.

Only HP can provide this information because it involves resetting the printer on a level, that if done incorrectly, can damage the printer permanently.  In addition, we (who are not HP employees) have no means of proving you are the owner of the device.  Security is pretty useless if any random stranger can get their hands on the keys (password).

From the User Guide, regarding the admin password (Page 128)

NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.

If the printer is under warranty -- and even if it is not -- contact HP Technical Support.

Open a case online, explain the problem, and ask for help.

NOTE:  If you cannot contact HP Technical Support, we do have limited means of forwarding your request.

HP Technical Support - HP Contact Information

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada: HP posts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP LaserJet Managed MFP E82550dn - Speed 50 ppm

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