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‎12-10-2019 09:44 PM

HP Recommended
Product: HP-252DW
Operating System: Microsoft Windows 10 (64-bit)

I changed to cable modem/router combo & now printer won't work - coincidence?  Changed printer communication to a USB cord & it still doesn't work.

1 REPLY 1

‎12-13-2019 08:50 AM

HP Recommended

@SketchyKen

 

Welcome to the HP Support Community.

 

Do you have the HP Laserjet Pro M252dw Color Printer? If yes, let's restore the Printer's settings:

 

Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button. 2. Open the Service menu. 3. Select the Restore Defaults option, and then press or touch the OK button. The product automatically restarts.

 

Once done, set the Printer up with the new Wi-Fi again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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