Error Message on HP Office Jet 5230

[timholden]

Hi 

I keep getting the following error message on my printer screen ''Romove and re install the indicated cartridge, making sure it is correctly installed - if this message continues to appear, replace the cartridge''

The message relates to the black cartridge

I have re installed the cartridge numerous times, it then prints one page and then goes back to the error message.

The instant ink cartridge was installed in April 2018 and has worked fine untill today.

There does not seem to be a build up of ink or damage to the cartridge.

Any idears on how to overcome this problem ?

How do you directly message instant ink to get a new cartridge sent - cannot see a chat box, just a virtual chat which is no help !

Tim

[MathewT]

@timholden

Welcome to the HP Forums. 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Cheers