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‎03-25-2019 11:07 AM

HP Recommended

Yes if there is legal in tray 3 it always prints legal. Even if I disconnect USB and test print it prints on legal.No error message, Somehow the printer is not seeing there is letter in tray 2

 

‎03-25-2019 02:04 PM

HP Recommended

I think your printer has a network port, the next step I would take is to connect to a network so I could look at printer settings using the EWS, (Embedded Web Server).

 

You could also print a Configuration Page by pressing the Go Button for 5 seconds and tell me what sizes the Printer thinks are in the Trays, (a picture of the page would be nice).

 

You can also refer to:

https://h30434.www3.hp.com/t5/LaserJet-Printing/How-to-set-up-Choose-paper-source-by-pdf-paper-size-...

If my post resolves your issue please click the accepted as solution button under it.


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‎03-25-2019 03:21 PM

HP Recommended

One further thought, your printer is seeing letter in tray 2 or should I say at least seeing paper in tray 2 because when you remove tray three tray 2 works just fine.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
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