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‎03-31-2019 05:00 AM

HP Recommended
Product: Laserjet M12w
Operating System: Microsoft Windows 10 (64-bit)

Hi, my problem is exactly same as this topic, and I raise a new topic because I cannot get a solution.

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Laserjet-M12w-no-wifi-connection-and-driv...

 

I tried what Jeet_singh suggested except factory reset (my printer is not network connected). No luck- installation of the package in this page does not happen. What should I do?

https://support.hp.com/jp-ja/drivers/selfservice/HP-LaserJet-Pro-M11-M13-Printer-series/9365405/mode...

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2019 10:12 AM

HP Recommended

Hi,

Please browse to C:\LJPM11-M13_Full_Solution and double-click HpSetup.exe, then follow the steps to install and connect the printer, you will be asked to temporarily connect a USB cable during the installation.

 

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 REPLIES 4

‎03-31-2019 10:12 AM

HP Recommended

Hi,

Please browse to C:\LJPM11-M13_Full_Solution and double-click HpSetup.exe, then follow the steps to install and connect the printer, you will be asked to temporarily connect a USB cable during the installation.

 

Please let me know if that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎03-31-2019 08:22 PM

HP Recommended

Great. It is easy and works like a magic! Thank you very much.

‎04-01-2019 08:06 PM

HP Recommended

I am sorry, I thought the problem solved, but actually not. It was only successful at installation. Installation was a success and I could then print a test page, but that's it. After that, I still cannot print. The printer icon in control panel is transparent. What I should do now?

‎04-02-2019 02:57 AM

HP Recommended

It worked again. Parhaps I just needed to wait a little longer. Thank you for your attention and no need for a followup unless another problem comes up.

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