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‎12-04-2019 06:27 PM

HP Recommended
Product: HP Officejet 4620
Operating System: Microsoft Windows 7 (32-bit)

No error messages for my HP Officejet 4620 printer.  Replaced used black cartridge with proper HP 564 black cartridge that I purchased from the HP site.  I have just ordered another hoping it will work and that the one they sent to me previously was "bad."  How do you get a refund?????  OR, what do I do to get it to print black?

1 REPLY 1

‎12-07-2019 05:47 AM

HP Recommended

Hi @Mame1947

 

Welcome to the HP Support Community. 

 

Have you tried these steps yet? 

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the ink replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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