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‎06-29-2019 07:21 AM

HP Recommended
Product: CF485A
Operating System: Unknown

This printer screen stuck on initializing or scanner error 16. Tried resetting mains supply ,then performing hard reset with network lead removed and worked through setup pages

Printer out of warranty now and need some technical help. 

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2019 09:56 AM

HP Recommended

@CALVERTS,

 

Welcome to HP Community,

 

We are going to provide you some additional steps via PM that are specific related to your product model.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-01-2019 09:56 AM

HP Recommended

@CALVERTS,

 

Welcome to HP Community,

 

We are going to provide you some additional steps via PM that are specific related to your product model.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

Tags (1)
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