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‎02-11-2020 08:20 AM

HP Recommended
Operating System: Mac OS X 10.11 El Capitan

Was working 12 hours ago no changes!! hooked up with UBS cord. Says "printing - sending data to printer"  but nothing happens

 HELP!!!

1 REPLY 1

‎02-13-2020 08:54 AM

HP Recommended

Hi @duster2

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - 

 

1.) May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2.) Is there any antivirus software installed on your computer?

 

3.) Is the printer connected through a USB hub? 

 

While you respond to that, I'd suggest you go to System Information to check the if the USB is detected or not.

 

Try a different port and cable if not detected.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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