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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- LaserJet Printing
- Re: printing problem
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06-10-2020 06:55 AM
please check the photo to see my problem when printing any document. There is sort of gap in the middle of the paper . I tried to use the HP detector and it shows that there is no problem.
I hope if any one could help me, please .
Solved! Go to Solution.
Accepted Solutions
06-10-2020 07:10 AM
That sharp a line would normally be caused by something blocking either the laser or something stuck in the drum. Remove the toner and drum unit and look carefully for any bits of paper or other foreign material in the cavity of the printer and between the drum and toner cartridges.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-10-2020 07:10 AM
That sharp a line would normally be caused by something blocking either the laser or something stuck in the drum. Remove the toner and drum unit and look carefully for any bits of paper or other foreign material in the cavity of the printer and between the drum and toner cartridges.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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