05-18-2017 12:21 PM
I forgot the printer password and cannot find out how to reset to factory settings (or the password itself) without entering it. How can i reset the password?
05-19-2017 10:35 AM
A very warm welcome to the HP community. A very good day to you.
I understand that you have an HP Color LaserJet Pro MFP M277dw and need to reset the password on it. I read that you need help to remove the password or factory reset the printer to take care of the password. Not worry, I'll do my best to help you.
I suggest you to perform the following steps on the printer to restore the printer to factory defaults (Source: user guide)
I hope this helps. If the password does not go away then I suggest you to perform a complete reset on the printer. I have sent you a private message with the steps to reset the printer.
I sincerely hope this fixes the issue. Let me know what happens. Cheers!
I am an HP Employee
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