Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎05-18-2017
Message 1 of 2 (33 Views)

reset password for system setup

Product Name: HP M277dw
Operating System: Microsoft Windows 8.1 (64-bit)

I forgot the printer password and cannot find out how to reset to factory settings (or the password itself) without entering it. How can i reset the password?

Reply
0
HP Support Agent
Posts: 3,737
Member Since: ‎07-27-2016
Message 2 of 2 (11 Views)

Re: reset password for system setup

@Fesgheli

 

A very warm welcome to the HP community. A very good day to you. 

 

I understand that you have an HP Color LaserJet Pro MFP M277dw and need to reset the password on it. I read that you need help to remove the password or factory reset the printer to take care of the password. Not worry, I'll do my best to help you. 

 

I suggest you to perform the following steps on the printer to restore the printer to factory defaults (Source: user guide)

 

 

I hope this helps. If the password does not go away then I suggest you to perform a complete reset on the printer. I have sent you a private message with the steps to reset the printer. 

 

I sincerely hope this fixes the issue. Let me know what happens. Cheers! Smiley Happy

MKazi
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation