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MasseriaCimino
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the page is total black

hi, can someone help me? the page printed is total black. I clened the drum but it continues to do it.

 

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HP Support Agent
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the page is total black

@MasseriaCimino, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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