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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-20-2013 02:00 PM

HP Recommended

Hi Steffen,

 

Our camera was diagnosed as inoperable and irreparable by Polycom reseller. That's not the problem. We understand that every equipment is subject to failure. The problem is that  we want to buy a spare camera and we can't.

 

I want to confirm one thing before contacting polycom sales, if I understood well the MPTZ-6 camera model is no more sold by polycom ?

 

Regards,

 

 

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‎06-20-2013 02:04 PM

HP Recommended

The MPTZ-6 is no longer sold by Polycom, the current EagleEye camera which is being sold is the MPTZ-9. 

 

You could call service and get a quote for a T&M repair on the MPTZ-6 camera.

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‎06-20-2013 03:27 PM

HP Recommended

Thank you Steven.

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