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HP Recommended

Running Telepresense m100 v1.05

I can receive video conference calls just fine, both video and audio works, but when I try to make a call I receive the message:

Your call could not be completed because the far site or the network is busy. Try the call again later.

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

FIXED - I just found the issue.  Apparently there was a typo in the gatekeeper IP address.   Once corrected, this fixed the issue and I can now place video calls.

 

 

View solution in original post

5 REPLIES 5
HP Recommended

you are trying to connect endpoint or m100.far side is having their own network(enterprise)or on internet

 

Regards

 

Yash Pal

HP Recommended

I am trying to connect on the same network.   I can call from my laptop to my workstation and both audio and video works fine.  It is when I call from my workstation to my laptop (or any other device on the network that I get the message:Your call could not be completed because the far site or the network is busy. Try the call again later.

 

My laptop and workstaion are both on my desk.

 

 

HP Recommended

have you tried to set up video call from any other machine??

 

Regards

 

Yash Pal

HP Recommended

I can video call into my worstation from any other Polycom location in the building,  I just can't make a video call out from it.

HP Recommended

FIXED - I just found the issue.  Apparently there was a typo in the gatekeeper IP address.   Once corrected, this fixed the issue and I can now place video calls.

 

 

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