• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Hi,

 

after upgrading the Grop700 to 4.1.1 the system wakes up by itself without touching the controlpanel. I tried out to configure sending a black-screen or no signal. The group wakes up for a while and will show the normal home-screen. After a while sleep-mode is starting. This is looping.

System is build up with Eagle-Eye-Director and Touch-Conrtol (with 4.1.1).

If system is sleeping only the left camera is turning to the left side. The other camera stay in a standard position. I expect that both cameras turning to the left.

 

 

1 REPLY 1
HP Recommended

EagleEye cameras on the EagleEye director will not go to sleep the same way as when they are connected to the system directly.  They have to remain 'live' in order for the base to come up out of sleep mode properly.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.