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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

We have an issue with GroupSeries and Centro terminals (we have about 25 terminals) :

Sometimes microphones are stuck on mute position, impossible to unmute with remote control, the only way is to do it with web interface. Is it a known issue ?

 Software version : 6.1.7.2-510016

 

Thanks

2 REPLIES 2
HP Recommended

Just a quick question...How often do you reboot your equipment? I have found that if I do regular reboots that my mics don't exhibit those issues...

 

HP Recommended

I reboot my terms only if something goes wrong

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