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‎08-01-2014 04:15 AM

HP Recommended

Is the HDX7000 a H/W Rev C?  The on screen System Information probably won't tell you but the Web System Information will.  Also if S# is > 821005xxxxxxXN it probably IS Rev C.  S/W should also be updated to V3.1.4

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‎08-01-2014 04:32 AM

HP Recommended

Hi petet,

 

thanks for your reply.

 

The HDX is Rev. C. from y 2012. It's also running the software from that time (3.0.xxx).

 

Considering the facts I listed, if the customer reactivates Premier, can we be sure that this problem is fixed with 3.1.4?

 

Thanks!

 

 

O

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‎08-01-2014 04:35 AM

HP Recommended

System info attached.

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‎08-01-2014 07:57 AM

HP Recommended

Thanks for that.  So it's not a hardware limitation.  I can't guarantee that renewing maintenance & upgrading to V3.1.4 will resolve this issue but I'm pretty certain that without maintenance it's going to be really difficult to get any support.

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