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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-26-2024 07:33 AM

HP Recommended
Product: Studio X50
Operating System: Microsoft Windows 11

a curiosity: poly X50 in device mode. Software: 4.1.3.394009

Camera with tracking mode active in Frame Group mode.

Is it possible that the tracking behavior has changed slightly with the latest updates?

tighter shot, every now and then the camera focuses on the ceiling for a few seconds before correctly framing who is speaking.

Has anyone noticed these differences?

Thanks!

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1 REPLY 1

‎04-15-2024 09:03 AM

HP Recommended

Hello, @MarcoP_ITA Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

Have a great day!

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