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HP Recommended

Hello,

 

Today i had one surprise at one of our VSX 7k station:

- pipe camera is blue;

- camera don't move;

- remote control fail sometimes;

- five minutes after system don't show screen;

 

--- 

CamMan[0]: CamManGetExactSelectedCamera: returning near camera
<0> 11:06:34.189 D (NOCAT) NearCamera[1]: camera waking up
<0> 11:06:34.193 D (NOCAT) #### CAMERA[1] WAKE UP WITH BEFORE SLEEP PTZ POSITIONS -- wake up pan position: [0], wake up tilt position: [0], wake up
<0> 11:06:34.193 D (NOCAT) / zoom position: [0] ....
<0> 11:06:34.589 D (NOCAT) ERROR: camera[1] ack1 timeout!
<0> 11:06:39.589 D (NOCAT) $$$$$$$$$$$$$$ configuredPanSpeed[20] -- configuredTiltSpeed[16] ...
<0> 11:06:40.489 D (NOCAT) CamMan[0]: CamManGetExactSelectedCamera: returning near camera
<0> 11:06:40.489 D (NOCAT) CamMan: Already has [1] wake up commands pending, skip this one ...
<0> 11:06:44.593 D (NOCAT) ERROR: camera[1] ack1 timeout!
<0> 11:06:46.789 D (NOCAT) CamMan[0]: CamManGetExactSelectedCamera: returning near camera
<0> 11:06:46.789 D (NOCAT) NearCamera[1]: camera waking up
<0> 11:06:46.792 D (NOCAT) #### CAMERA[1] WAKE UP WITH BEFORE SLEEP PTZ POSITIONS -- wake up pan position: [0], wake up tilt position: [0], wake up
<0> 11:06:46.792 D (NOCAT) / zoom position: [0] ....
<0> 11:06:47.189 D (NOCAT) ERROR: camera[1] ack1 timeout!

---

 

Regards

2 REPLIES 2
HP Recommended

You should talk to your local polycom reseller or issue an RMA at Polycom.

HP Recommended

Today we received this camera at another remote location and we test it with another CODEC and SUBWOOFER and no problems occur, so I could be a overheat or local supply problems... When this camera arrived at its local room I will update this post.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.