Audio Video issues with HP Pavilion 14 Laptop PC 14-ec1000

[praks001]

I purchased HP Pavilion 14 Laptop PC 14-ec1000 in July, 2022. Everything was working fine until the end of October,2022, then suddenly I started to experience audio video issues with laptop. This meant that I was unable to play any kind of video in my laptop either offline or online. The video would just load on platforms like YouTube but never play. Similarly, any video file on my system would not play in any of the video players such as VLC or Windows Media Player. I looked for all possible solutions from driver updates, BIOS update, Windows reset, OS Reinstallation. But nothing seems to fix this issue. Sometimes after restarting the system, it would work for a while but again back to square one after sometime. I spent countless hours talking with HP Support Agents. They arranged the replacement of motherboard & speakers, but the issue still remains.

I even directly downloaded the video drivers from AMD website, but even that hasn't fixed this issue. 

I am using a HP laptop for the first time in my life and before this I had 2 Dell Laptops but never faced this issue ever. This seems to be a software issue to me but I have not been able to find a solution.

[Rainbow23]

Hi @praks001,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing audio video issues with your HP Pavilion 14 Laptop PC 14-ec1000.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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