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HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hello everyone, 

need help here. Everytime i go on a Youtube video, the audio doesn't start immediately, but it takes 2 seconds to come. I tried on different browsers, everytime the audio's got that delay and it'r really annoying. Can anyone help me to resolve this issue?

Thanks!

1 REPLY 1
HP Recommended

@Estintore 

I recommend you download and install the latest Audio drivers and BIOS update for your device: Click here to find and install.

If the issue persists, please try the below steps:

  1. In Windows, type finds and fix audio into Search, or right-click the speaker icon in the taskbar and select Troubleshoot sound problems.
  2. Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
  3. Click Next.
  4. Select the device you want to troubleshoot and click Next.
  5. Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
     

    Figure: Detecting problems

 

If the issue persists then I suggest you perform a BIOS update on the laptop via this link. Please ensure that the charger is plugged into the laptop until the BIOS is updated successfully.

 

Finally, please initiate a test on the audio. The following steps will help:

 

  • Hold the power button for at least five seconds to turn off the computer.

  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  • On the main menu, click Component Tests.

 

Selecting Component Tests from the main menu

 

  • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer. 

 

Sample List of the Component tests

 

  • Please initiate an Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. To run the test, click Audio, and then click Run once. Choose either the speakers or headphones. When asked, enter the number of notes you heard.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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