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Audio does not want to work, and microsoft edge nor window pannel open at all, since the last update

HP Recommended
HP Envy Touchsmart Ultrabook 4
My laptop's audio has stopped working, and microsoft edge amd window pannel do not want to open. This means I cannot use my laptop at all. It was working great when I first purchased it and since the last update it has stopped working. Please help
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Jazmin_23

 

You mentioned Edge, so I presume you're running Win10 and also presuming that your PC is still new enough to be covered under the original HP warranty.

 

I read your post about problems with your new HP PC and wanted to help.

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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