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HP Recommended
Envy-13-aq1450nd
Microsoft Windows 10 (64-bit)

I was hoping someone could help. I recently had to reset my laptop through system recovery and it reset it to Windows 10 20H2. Now I'm missing the B&O audio options so my sound quality is a bit poor, depending on what I play. I believe the B&O audio support can be installed again with the right Realtek driver, but if I go to the drivers page there are only drivers for previous version of Windows (e.g. 1909). When I try and download them, the installation aborts due to it being the wrong Windows version.  

 

Anyone any idea where I could find the correct Realtek driver for Windows 10 20H2? Thanks!

3 REPLIES 3
HP Recommended

Hello
from the drivers page, you have a version given under w 2004
it can pass

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-13-aq1000-laptop-pc-series/291264...

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Sadly that one doesn't work either - still says it's the wrong windows version!  See below for the error message I got. 

 

Error message.jpg

 

HP Recommended

once again Microsoft gives you an update while the manufacturers have not released any drivers.
I looked a little and zero result
Several HP product pages, have no drivers for this version
Either wait, possibly that it is done, or it will be necessary to return to the 2004, or previous!

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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