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‎12-13-2023 09:15 AM - last edited on ‎12-13-2023 10:37 AM by Moderator

HP Recommended

Bonjour, j'ai donc un problème avec le son de mon ordinateur. L'icone de son en bas à droite dans la barre des taches a un petit rond avec une croix rouge. Je n'arrive pas à trouver et à installer les pilotes nécessaires pour que j'aie du son. Pouvez-vous m'aider ?

Merci d'avance 🙂 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2023 10:34 AM

HP Recommended

Hi:

 

HP only supports that model series for Windows 11.

 

PC portable gamer Victus by HP 16,1 pouces - 16-r0000 Téléchargement de logiciels et pilotes | Assis...

 

I recommend that you take the free upgrade from W10>W11 and use the drivers from your notebook's support page.

 

It used to be fairly easy on the older models to find audio drivers, but with these newer models the audio is more complicated, and you normally can't find the right drivers you need for unsupported operating systems.

 

If there is a reason that you must have W10 installed on your notebook, see if this W10 Realtek audio driver from a HP business-class notebook with similar hardware (Intel 13th gen core processor) also works for yours.

 

Realtek HD Audio Driver

 

23.9585.9677.48        Oct 12, 2023

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149617.exe 

 

 

 

View solution in original post

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6 REPLIES 6

‎12-13-2023 10:14 AM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

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‎12-13-2023 10:20 AM

HP Recommended

Hi @YeyeHa !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

 

@Paul_Tikkanen Thank you as always! 🙂

Regards,
MayS. 

I work on behalf of HP
1 person found this reply helpful
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‎12-13-2023 10:26 AM

HP Recommended

Le model est Victus by HP Gaming Laptop 16-r0xxx

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‎12-13-2023 10:34 AM

HP Recommended

Hi:

 

HP only supports that model series for Windows 11.

 

PC portable gamer Victus by HP 16,1 pouces - 16-r0000 Téléchargement de logiciels et pilotes | Assis...

 

I recommend that you take the free upgrade from W10>W11 and use the drivers from your notebook's support page.

 

It used to be fairly easy on the older models to find audio drivers, but with these newer models the audio is more complicated, and you normally can't find the right drivers you need for unsupported operating systems.

 

If there is a reason that you must have W10 installed on your notebook, see if this W10 Realtek audio driver from a HP business-class notebook with similar hardware (Intel 13th gen core processor) also works for yours.

 

Realtek HD Audio Driver

 

23.9585.9677.48        Oct 12, 2023

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149617.exe 

 

 

 

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‎12-13-2023 10:43 AM

HP Recommended

Oh okay, thank you 😄

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‎12-13-2023 10:44 AM

HP Recommended

You're very welcome.

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