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Becca02
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Message 1 of 2
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Low volume

HP Recommended
Pavilion x360 convertible 11m-ap0xxx
Microsoft Windows 10 (32-bit)

I recently got this laptop and the sound on here is very low I’ve tried restarting the laptop and updating it but nothing works I have to connect Bluetooth to get enough volume out of it 

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banhien
Level 19
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Message 2 of 2
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HP Recommended

@Becca02 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105841.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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