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J_H123
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My HP laptop has developed a problem of static interference with Bose Soundlink Color 11.

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M 17 by2003ca
Microsoft Windows 10 (64-bit)

Bose Sound link is remote wifi  speaker system. My laptop performed normally for about six months but now has a audio stutters when connected to the Bose speaker. This does not occur with audio on  a Samsung tablet or phone so the problem is the HP laptop only when using the Bose speaker. The sound is normal on the laptop when not using. No changes were made to Windows or the laptop and updates are current. Thanks for any suggestions.

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praveen196
HP Support Agent
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@J_H123 Welcome to HP Community!

 

I understand that the HP laptop has developed a problem of static interference with Bose Soundlink Color 11.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please uninstall the audio drivers and update the chipset drivers. Then restart the computer and d install the Audio drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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mouris
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Hi 


I am having audio issues on my HP ENVY x360 Convertible. It's in new condition and not damaged at all. I don't have a warranty, I have time to time a static cracks sound each time I turn on the Laptop, I reinstalled drivers, the same issue, know and worse the microphone is most of the time down, I have to restart to have it working again.

please can you assist with and help me solve the issue.

thanks.

 

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praveen196
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@mouris

 

I understand your concerns.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

 

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mouris
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@Praveen196 

thanks, I will check this out and let you know.

 

 

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praveen196
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@mouris

 

Thank you for the update.

 

Please let us know once you performed the troubleshooting steps.

 

Have  anice day!!

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mouris
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@Praveen196

hello ,

I still have the same issue, I did follow the steps verification of the Windows corrupted files, but i had the same issue, the sound crackles loudly and very disturbing..

I don't know what to do know, I reinstalled the drivers but the same things.

 

thanks

 

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The_Fossette
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@J_H123 

 

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104428.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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J_H123
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What is the 'adapter' you refer to...???

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praveen196
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@J_H123

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

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